FRÉ Skincare Help Center

<p><br id="isPasted"></p><table style="box-sizing: border-box; border-collapse: collapse; border-spacing: 0px; color: rgb(1, 41, 57); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box; border-bottom: 1px solid rgb(220, 220, 220); border-top: 1px solid rgb(220, 220, 220);"><td style="box-sizing: border-box; padding: 4px; border-right: 0px; border-left: 0px;">Airstage Locations</td><td style="box-sizing: border-box; padding: 4px; border-right: 0px;">Locations where mail must be airlifted more than 6+ months of the year. <a href="https://www.canadapost-postescanada.ca/cpc/en/support/articles/air-stage-offices/overview.page" style="box-sizing: border-box; color: rgb(1, 41, 57); text-decoration: underline; position: relative; transition: color 0.1s linear 0s; touch-action: manipulation;" target="_blank">Click here for a full list of postal codes ineligible for free shipping*. Shipping cost for all orders $25(USD)*.</a></td></tr><tr style="box-sizing: border-box; border-bottom: 1px solid rgb(220, 220, 220);"><td style="box-sizing: border-box; padding: 4px; border-right: 0px; border-left: 0px;">Remote Locations</td><td style="box-sizing: border-box; padding: 4px; border-right: 0px;">Northern regions and remote areas &#x2013; a location that is far removed from major urban centres or that receives infrequent service. All remote areas are listed in <a href="https://www.canadapost-postescanada.ca/cpc/doc/en/support/articles/delivery-standards.pdf#2132692" style="box-sizing: border-box; color: rgb(1, 41, 57); text-decoration: none; position: relative; transition: color 0.1s linear 0s; touch-action: manipulation;" target="_blank">Table 9</a>. Orders up to $100(USD) will be subject to a flat shipping rate of $20(USD)*.</td></tr></tbody></table><div style="box-sizing: border-box; color: rgb(1, 41, 57); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><b style="box-sizing: border-box; font-weight: 700;">*At checkout shipping cost will automatically be displayed in Canadian dollars.</b></div>

Canada shipments to remote areas

Shipping

Where does FRÉ ship?

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

How can I edit my shipping address?

Do I need to use FRÉ products pre and post-workout only or as a daily routine?

Why do I need a special skincare routine because I workout?

Why is FRÉ a better solution for me than other skincare lines?

How is FRÉ’s use of argan any different from other argan-based products?

Have all FRÉ products been tested and approved?

Are FRÉ products natural?

What is the source of the stearic acid used in FRÉ products?

Is FRÉ tested on animals?

Do I need FRÉ if I exercise indoors?

Does FRÉ give back to the community?

Is there a fragrance in FRÉ products?

Does FRÉ help with eczema?

Can I use FRÉ products when I am pregnant or breastfeeding?

Which ingredients are FRÉ products free from?

What are the blue beads in PURIFY ME?

What order do I put on the FRÉ products?

30-DAY RISK-FREE TRIAL FOR FIRST-TIME CUSTOMERS

Products

Can I return my product and be refunded?

How long does it take to process a return?

Can I cancel an order?

What should I do if I need to modify my upcoming subscription order?

What should I do if I receive the wrong product?

What if I ordered the wrong product?

RETURNS & EXCHANGES

When will my credit card be charged?

Can I remove a saved payment method?

Billing

Canada shipments to remote areasUpdated 9 months ago