FRÉ Skincare Help Center

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(1, 41, 57); font-family: Montserrat, sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you received a product different from the one that you ordered, sorry about that! Please contact us as soon as possible at-&#xA0;<a href="mailto:help@freskincare.com" style="box-sizing: border-box; color: rgb(1, 41, 57); text-decoration: none; position: relative; transition: color 0.1s linear 0s; touch-action: manipulation;" target="_blank">help@freskincare.com</a>.</p><p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(1, 41, 57); font-family: Montserrat, sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p>

If you received a product different from the one that you ordered, sorry about that! Please contact us as soon as possible at- help@freskincare.com.

What should I do if I receive the wrong product?

RETURNS & EXCHANGES

Where does FRÉ ship?

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

How can I edit my shipping address?

Canada shipments to remote areas

Do I need to use FRÉ products pre and post-workout only or as a daily routine?

Shipping

Why do I need a special skincare routine because I workout?

Why is FRÉ a better solution for me than other skincare lines?

How is FRÉ’s use of argan any different from other argan-based products?

Have all FRÉ products been tested and approved?

Are FRÉ products natural?

What is the source of the stearic acid used in FRÉ products?

Is FRÉ tested on animals?

Do I need FRÉ if I exercise indoors?

Does FRÉ give back to the community?

Is there a fragrance in FRÉ products?

Does FRÉ help with eczema?

Can I use FRÉ products when I am pregnant or breastfeeding?

Which ingredients are FRÉ products free from?

Are FRÉ products safe for children?

What are the blue beads in PURIFY ME?

What order do I put on the FRÉ products?

30-DAY RISK-FREE TRIAL FOR FIRST-TIME CUSTOMERS

Products

Can I return my product and be refunded?

How long does it take to process a return?

Can I cancel an order?

What should I do if I need to modify my upcoming subscription order?

What if I ordered the wrong product?

When will my credit card be charged?

Can I remove a saved payment method?

Billing

What should I do if I receive the wrong product?Updated 3 months ago