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FRÉ Skincare Help Center logo

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RETURNS & EXCHANGES

Can I return my product and be refunded?

If you are a first-time customer - yes, we offer a 30-day risk-free trial.

How long does it take to process a return?

Credit card refunds take 5-10 business days to appear on your statement once your returned product reaches our fulfillment center.

Can I cancel an order?

You can cancel your order if your order has not been fulfilled. Once the order has been fulfilled, we can no longer refund your order.

What should I do if I need to modify my upcoming subscription order?

Any changes must be made before your next shipping date.Once your subscription order has been shipped, we can no longer refund the order. To make any changes, log in to your account and go to 'Manage Subscriptions.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us as soon as possible at- [email protected].

What if I ordered the wrong product?

Please contact us as soon as possible to modify your order at [email protected] your order has been shipped, we cannot make any changes.

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